Support
Answers to the most common questions about our games. If you can't find what you need, write to us.
How do I restore my purchase?
- Make sure your device is signed in with the Google or Apple account you used for the purchase.
- Open the game and tap “Restore purchase” in the main menu.
- Ads switch off within a few seconds. If not, close and reopen the game.
The purchase is tied to your store account, so you never pay again on a new device or after reinstalling.
How do I remove ads?
Tap “Remove ads” in the main menu to make a one-time purchase. It permanently turns off banner and interstitial ads. Rewarded ads (such as “Watch an ad to continue”) are always optional and only play if you choose them.
Do the games work offline?
Yes. All our games play without an internet connection; your opponents are computer players running on your device. The internet is only used to load ads and to process purchases. While offline no ads are shown and the game keeps going.
Why did my progress disappear?
Progress is stored on your device rather than in an account. Uninstalling the app, clearing its data or switching devices resets it. If device backup is on (Android backup or iCloud), restoring from a backup may bring it back.
How do I change the game language?
Tap the language button in the main menu to switch between Turkish, English, German and Arabic (Word Journey has no Arabic). On first launch the game picks your device language.
How do I change my ad preferences?
If you are in Europe, use the “Privacy options” button in the main menu to update your consent. On iOS use Settings > Privacy & Security > Tracking; on Android use Settings > Privacy > Ads. See our privacy policy for details.
Can I get a refund?
Payments are processed by the stores, so refunds are requested there too: the Google Play refund page or reportaproblem.apple.com for the App Store. You are welcome to write to us as well if something goes wrong.
I found a bug. How do I report it?
Email [email protected] with the game name, device model, operating system version and, if possible, a screenshot. We aim to fix bugs in the next update.
How do I request deletion of my data?
Our games collect no personal data and keep progress only on your device, so uninstalling the app is enough. To have an email you sent us deleted, write to [email protected].
Still need help?
Email [email protected]. To help us answer quickly, include the game name, your device model and operating system version.